Principle of Marketing, Prentice Hall Internasional.
#Pengaruh internet banking bri how to#
Customer Loyalty How To Learn IT, How To Keep If. Manajemen Ritel ( Strategi dan Implementasi Ritel Modern). Jakarta : Gramedia Pustaka UtamaĬhristina Widya Utami. International Journal of Contemporary Hospitality Management, Vol. The Relationship Between Customer Loyalty and Customer Satisfaction. An Integrated Framework for Service Quality, Customer Satisfaction and Behavioral Responses in Indian Banking Industry-a Comparison of Public and Private. Tesis, Program Studi Magister Manajemen Universitas Udayana, Denpasar.īedi, M. Pengaruh E-Service Quality terhadap Kepuasan dan Loyalitas Pelanggan (Kasus Pada Pengguna Internet Banking di Commonwealth Bank Cabang Seminyak Bali). Impact of Services Quality, Trust, and Customer Satisfaction on Customer Loyalty.
Pengaruh Kepercayaan dan Kepuasan Terhadap Loyalitas Nasabah. Further significant variable customer satisfaction has a significant positive effect on customer loyalty.Īgusta LR dan Dedy Baramulli. Relationship Marketing is not a significant effect on customer satisfaction and loyalty, while CSR significant effect on loyalty but has no significant effect on customer satisfaction. Based on t test results can be concluded that customer satisfaction has a significant positive effect on customer satisfaction and customer loyalty. Mechanical testing of hypotheses using multiple regression analysis and path analysis.į test results showed that simultaneous all independent variables affect the customer loyalty. Convenience sampling is sampling, that the sampling technique with a collection of information from members of the population that is easily available and able to provide such information. By using the 150 respondents BRI customers Tebing Tinggi branch determination technique in 2016. This study aims to provide empirical evidence about the influence of Quality of Service, Relationship Marketing, Corporate Social Responsibility and customer satisfaction to customer loyalty in BRI branch Tebing Tinggi.
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